10-04-2011 06:13 AM - edited 03-14-2019 08:39 AM
Dear friends,
I installed UCCX 8.5(1)SU1 and now I am trying to install the CAD software on Agent PCs. I go to CCX Administration -> Tools -> Plugins and download the Cisco Agent Desktop software. However after the installation it displays this odd message:
What does this means????? I have a fresh PC and this is the first CAD software that i install.
has anyone experienced this before?
Any help will be very appreciated!
Regards,
Arber.
Message was edited by: Arber Mancaj
referring to this document: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
It says that after the RecMon update the CAD version changes from 8.5.1.111 to 8.5.1.150. I applied that update after fresh install. But what does this all means? Any idea on how to resolve this? Can i downgrade the CAD again to old version 8.5.1.111?
10-04-2011 11:34 AM
You seem to be hitting this defect check the workaround if it helps.
Thanks,
Shirish
10-05-2011 09:50 AM
Run the CAD Configuration Utility again. It will update the version number and everything will be good to go.
-Steven
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