05-17-2012 05:06 AM - edited 03-14-2019 09:53 AM
Hi ,i am facing the issue wit CAD ,if we open first time it doesn't respond . After restarting the application it works and call routs properly.
Any help will be appreciated..
Br,
SHIB
05-17-2012 05:14 AM
Hi Shaikh,
Please check the below points.
1. Did you logout the CAD properly in the last time, if yes, also please check if the Agent.exe is not running from your windows task manager.
2. Make sure that antivirus\fiewalls on the CAD box are not blocking any ports.
3. If its only happening on one box, try uninstalling and reainstalling the CDA software once.
4. Id the problem still persists, try rebooting your UCCX boxes and recheck.
5. After all these iterations if the issues exists, attach the CAD logs (threshold level) and will see what is really happening here.
Hope it helps.
Anand
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05-17-2012 05:20 AM
Dear Anand , it is happening with all PCs ,can you help me how to obtain CAD logs...Thankyou
05-17-2012 05:25 AM
Hi Shaikh,
CAD logs are located in the below path,
C:\Program Files \Cisco\Desktop\log
To enable tracing on the CAD\CSD,
Hope it helps.
Anand
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05-17-2012 06:03 AM
Dear Anand,
Help me to fond out from where i can set size a,files and treshold..Thankyou
05-17-2012 06:09 AM
Hi Shaikh,
On your CAD\CSD client boxes, navigate to ,
C:\Program Files\Cisco\Desktop\config\agent.cfg (supervisor.cfg in the case of Supervisor) and make sure the config parameters set as below:
- Size=30000000
- Files=40
- Threshold= TRACE
And please note down the time stamp of the client box when the above issue is happening and collet the logs during this time stamp and post it back.
Hope it helps.
Anand
05-11-2015 02:15 AM
Hi Shaikh,
Have you find the root cause for this? We are facing similar issue. We are using UCCX 10.6
Anyone who can help on this?
Thanks
KBSL
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