Cisco agent desktop on window 7 and working with IPCC 4.0

[Lalesh Kabade]

Hi all,

i am using IPCC version 4.0.5 and Cisco Agent desktop client is installed on the windows XP machine

now we are planning to upgrade the all windows XP machine to window 7 32bits

before upgradeing OS from XP to windows 7 just want to know can CAD or CSD should be work onthe window 7 32bit

anyboday is using IPCC 4.X version with using CAD on the window 7 32 bits OS if yes CAD is woking fine with windows 7 or if any issue aries ?

Thanks in advance.

[brian1mcc]

CAD for IPCCX v4 does not support windows 7. See compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

In my experience if you already have CAD installed and you upgrade the OS (without a fresh rebuild) CAD will work - but it is NOT supported. You should test this though.

You will not be able to install the older version of CAD on windows 7, the installer will give you errors.

Brian

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[Lalesh Kabade]

Thanks u sir for the suggestion.