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Cisco Agent Desktop Thresholds

I am in the process of trying to diagnose some wireless issues affecting our enterprise. We have some 7921s we use as agent phones in UCCX. When the wireless drops on them (usually no more than 10 seconds or so) the agent of course marks not ready. I understand the benefit of this, but was wondering if it can be changed so the timeout is a little bit longer. I know it's not a UCCX issue because if I am logged in at my desk phone it's fine.          

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Cisco Agent Desktop Thresholds

Hi Chris,

There isn't a configuration option for this.

Tom

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Cisco Agent Desktop Thresholds

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Enthusiast

Cisco Agent Desktop Thresholds

Hi Chris,

There isn't a configuration option for this.

Tom

View solution in original post

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