02-16-2016 03:29 PM - edited 03-14-2019 03:46 PM
Hi guys,
I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer.
I cannot see some calls on the dashboard of the WFM .
Do you know if a copy of the recorded call is saved on the local computer after the call?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: