02-16-2016 03:29 PM - edited 03-14-2019 03:46 PM
Hi guys,
I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer.
I cannot see some calls on the dashboard of the WFM .
Do you know if a copy of the recorded call is saved on the local computer after the call?
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