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Cisco CCE and Webex WFO

ivansalazar
Level 1
Level 1

Hi Team,

 

Does any one know and/or have documentatio if CC Enterprise On-Premise is compatible with the new Webex WFO Cloud service.

 

Thanks,

Ivan

1 Accepted Solution

Accepted Solutions

sathish10608
Level 1
Level 1

Ivan,

As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence."

https://www.cisco.com/c/en/us/products/contact-center/webex-workforce-optimization/index.html#~applications

CCE On-Prem cannot be integrated with Cisco WebEx WFO as of now as per the documentations available in Cisco.

 

View solution in original post

1 Reply 1

sathish10608
Level 1
Level 1

Ivan,

As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence."

https://www.cisco.com/c/en/us/products/contact-center/webex-workforce-optimization/index.html#~applications

CCE On-Prem cannot be integrated with Cisco WebEx WFO as of now as per the documentations available in Cisco.

 

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