02-17-2021 12:06 PM
Hi Team,
Does any one know and/or have documentatio if CC Enterprise On-Premise is compatible with the new Webex WFO Cloud service.
Thanks,
Ivan
Solved! Go to Solution.
03-03-2021 08:24 AM
Ivan,
As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence."
CCE On-Prem cannot be integrated with Cisco WebEx WFO as of now as per the documentations available in Cisco.
03-03-2021 08:24 AM
Ivan,
As it is mentioned in the Website, "Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence."
CCE On-Prem cannot be integrated with Cisco WebEx WFO as of now as per the documentations available in Cisco.
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