Cisco CCX

[Hamada Ahmed]

Hi , I want to make to my company call center with 15 agents only.

our customer will hear IVR and will press 0 for sales for example , and also the call must be recorded

so i want to ask

1- Did BE6000M has Cisco CCX VM , or i need to buy        CCX-11-SYSTEM-K9  seprate ?

2- also about license , did i need Enhanced or premuim ?

3- also what licnese needed for call recording ?

4- also what difference between CCX-11-CR-LIC , CCX-11-AQM-LIC , CCX-11-WFM-LIC , MCP-11X-AUD-10PACK , CCX-11-REC-LIC ?

5- also why cisco add license for mediasense , it's needed for call recording or enough CCX-11-CR-LIC  ?

[Chris Deren]

I suggest you reach out to local Cisco partner for a FREE solution and quote based on your requirements.  CCX is not included in BE6K as you require separate license (agent licenses) for it.  Enhanced vs. Premium comes down to specific requirements, i.e. need for DB integration, etc. which is well documented here:

https://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html

As to recording again, there are options Cisco OEMs Calabrio's AQM/QM product which is great option, but not the only one, again based on requirements different licensing models are available. MediaSense has been announced End of Life, so I would not probably consider it.

[Hamada Ahmed]

Hi Chris,

So to have 15 agent , below BOQ is good ?

CCX 11.0 System

CCX 11.0 Media

CCX 11.0 Qty 1 CCX Media Kit - NO LICENSES

CCX 11.0 Compliance Recording Qty 1 Media Kit - NO LICENSES

CCX 11.0 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

CCX 11.0 New Licenses

CCX 11.0 PRE Seat Qty 1 LICENSE ONLY

CCX 11.0 Call  Recording  Seat Qty 1 LICENSE ONLY

CCX 11.0 Adv Quality Manager  Seat Qty 1 LICENSE ONLY

[Chris Deren]

Are you Cisco partner quoting it for a customer or are you end customer trying to buy it?