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Cisco CIM 4.3.2: chat button display online/offline for a queue

Dear all,

I want to make a chat button on my web page to be disable when no agent login for a queue. And it become available when at least one agent login.

For attach an Yahoo Messenger, it is easy because it is supported from Yahoo site.

<a href=”ymsgr:sendim?Yahoo nick“>
<img src=”http://opi.yahoo.com/online?u=Yahoo nick&m=g&t=image” alt=”Yahoo” border=0  height=”25″ width=”125″ >
</a>

Can we have the same function in CIM product?

Regards,

Thanh

1 REPLY 1
egain_karthik
Beginner

This can be achieved through customization, but when no agents are available when clicking on chat a message will show that no agents are available.

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