cisco cisco finesse password

[mkhriesa]

Hi

Finesse 11.5 , is there anyway to make the password lock after agent try to put wrong password more than 3 times on the finesse client interface?

[bill.king1]

Do you know that there is already a lockout mechanism, but after 5 tries?

Account Locked After Five Failed Sign In Attempts

If you try to sign in to Finesse with the wrong password five times in a row, Finesse blocks access to your account for 5 minutes. For security reasons, if you try to sign in again during that time, Finesse does not alert you that your account is locked. You must wait 5 minutes and try again. Do not attempt to sign in again when your account is locked, otherwise the lockout timer resets, and you must wait an additional 5 minutes.

This restriction applies regardless of how you sign in, be it on the desktop, as a mobile agent, or using the Finesse IP Phone Agent (IPPA).

[Shalid Kurunnan Chalil]

Hi MK,

By default in Cisco Finesse, if an agent sign-in into the Finesse five times in a row with the wrong password, the system blocks the access to this agent for another 5 min. if the agent tries to log in again within this 5 min, then the time reset to 0 and agent needs to wait again another 5 min. This is applicable to Cisco Finesse supervisor users also.

I couldn't find any place where we can change these default values.

Regards,
Shalid