Solved: Cisco Contact Center Express Call Pickup Group

ositechintl · ‎06-15-2015

Hi,

I am Cisco Contact Center Express 10.x.

The call center setup is working fine, but I am not able to pickup the call where its ringing in the another phone.

Thanks,

Ramesh

Aaron Harrison · ‎06-16-2015

No, it makes no difference. Pickup is 'unsupported' - see the release notes:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/release/docs/UCCX_BK_UBDB029E_00_uccx-release-notes-105.html#UCCX_TP_L1E5B05A_00

I can tell you want to configure pickup regardless of best practice... so let's do that and you can fix it later on...

Have you added all the agent DNs to the pickup group?

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

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