I'm having trouble redirecting a call to an outside number. The system
will transfer to an extension without incident, but generates errors
when trying to redirect to a number outside its network.
I've attached the important parts of the log file. Perhaps
someone can suggest a fix for this, or possibly direct me to
someone/somewhere who can better handle this question.
Your advice will be greatly appreciated,
CRS will respond based on the information it gets from Jtapi. If it gets platformexception, it can detect busy. If it doesn't, it can't.
In your scenario, it is likely that the call to the PSTN returns a different event to Jtapi->CRS.
The 2 DDTS's that we already have in this area are:
CSCeb62138-Redirect and Place Call steps dont detect all busy states
CSCea89757-Redirect Thru H323 Gateway doesnot report Busy condition correctly
Based on the existing ddts's comments, it doesn't appear that the above ddts's will get corrected without enhancement requests.
Thanks for replying Yogi. I don't fully understand your explaination. It appears that the ivr is unable to make an outside call (see below).
Do you think the ivr received a busy signal when attempting to redirect the call? Just to make sure that this is not the root cause of the problem, I tried redirecting to a number that undoubtably free. The error still occurs.
Perhaps you can suggest a way to debug this.
(CallRedirect): Redirect to: *17812290290failed. Status: 2:
Exception=com.cisco.channel.ChannelExecutionException: Contact id:
2793, Channel id: 4, Reason: RESOURCE_INVALID, transfer invalid extn
142635: Sep 08 12:06:28.216 EDT
I've tried many redirecting with and without the 9 and/or 1 and both return errors (See below). I am able to place a call to an outside line using the "Place Call" method.
Perhaps you can suggest why Place Call works while Redirect Call does not.
Your advice will be greatly appreciated.
## Error received when using "*916174604249" ##
196097: Sep 17 11:30:04.066 EDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:15000003758 RedirectStep (CallRedirect): Redirect to: *916174604249failed. Status: 2: Exception=com.cisco.channel.ChannelExecutionException: Contact id: 3760, Channel id: 3, Reason: RESOURCE_INVALID, transfer invalid extn
## Error received when using "916174604249" ##
196723: Sep 17 11:36:05.075 EDT %MIVR-SS_TEL-3-REDIRECT_FAILED:Redirect failed: All Call ids=CallID:3762 MediaId:305785/3 Task:15000003760,Extension=916174604249,Exception=com.cisco.jtapi.InvalidPartyExceptionImpl: Redirect failed because of an invalid destination. ,Failure reason=CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION=0x8ccc0034