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mnour401917_2
Beginner

Cisco CRS Node Manager Fails

Hi all

I have a problem with the IPCC software i installed,

CRS Node Manger fails to start, This is the error Messege i get.

-----------------------------------

5/18/2007 9:40:30 AM Service Control Manager Error None 7031 N/A NLCCM01 The Cisco CRS Node Manager service terminated unexpectedly. It has done this 5095 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

----------------------------------------

Thank you for your help

7 REPLIES 7

Can you post your MIVR logs (c:\program files\wfavvid\log\mivr) from the time when the service last restarted?

Thanks

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi Aaron,

Thanks for your responce, The logs are too big...but i have some files attached

============================================

1871: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1872: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1873: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1874: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1875: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1876: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1877: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1878: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1879: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1880: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)

1881: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1882: May 26 12:01:00.465 WST %MIVR-GENERIC-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1883: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1884: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1885: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1886: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1887: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1888: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1889: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1890: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1891: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1893: May 26 12:01:00.465 WST %MIVR-SS_TEL-6-GET_NEW_PROVIDER:Attempt to get JTAPI provider:

1894: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-CONFIG_FAIL:Fail to load ldap configuration file: Exception=java.sql.SQLException: No master CDS

1895: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-EXCEPTION:java.sql.SQLException: No master CDS

==============================================

cheers

Did you fixed this problem?

We have the same exact issue now and I just want to know it is a easy fix or I have to open a TAC case.

Thanks for your help

Bala

Yes,

I would suggest opening a TAC Case.

If you are using Active Directory, to have the correct LDAP information on your CRS Server.

For me TAC gave up on it, and i have to reinstall the Server, rename the Cluster.

cheers

I also had this same issue.

Tac told me to do a repair/reinstall but this did not fix the problem.

They told me I had to restore for the latest backup after 3 hours with TAC.

Hi Aaron, I'm having the same trouble, what did you do to solve it?

Thanks!

Best Regards

Hi,

I had the same thing on the freshly installed system. I think it happens if you change IP address after installing CRS. In that case run Postinstall.exe and change IP address there.

c:program files/cisco/desktop/bin is the location

bye

goran Pilat

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