Solved: Cisco CUE IVR and DB interaction

alessandro.dona · ‎10-21-2014

Hi,

i have the need to cretae a IVR script that collects a digit string (input from caller) anche checks versus a database if this string exists (returning true or false).

Is it possible by using a CUE (not CCX) and if yes what licenses do i need?

Reading this doc:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/script/ivsamp.html

it looks possible.

Can you help me(confirming it if you have implemented similar scripts)?

Regards

Alessandro.

Gergely Szabo · ‎10-23-2014

Hi,

yes, it is possible, although I have not touched a CUE AEF script for years. There's a support for Oracle and IBM DB2 and I guess Microsoft SQL Server - the supported version depends on the version of your CUE.

You will need IVR licenses (see this doc: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book/Using_CSL.html).

G.

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Gergely Szabo · ‎10-23-2014

Hi,

yes, it is possible, although I have not touched a CUE AEF script for years. There's a support for Oracle and IBM DB2 and I guess Microsoft SQL Server - the supported version depends on the version of your CUE.

You will need IVR licenses (see this doc: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book/Using_CSL.html).

G.