Cisco Customer Virtual Assistant

[ashwassif]

Hi

Wondering if someone can help here. Is there a way to use Cisco Customer Virtual Assistant with UCCX? The white paper here: https://www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/white-paper-listing.html for UCCX and multiple Cisco blog posts are referencing the feature and compatibility with all Cisco Contact Center products HCS and on premise but the white paper is only referencing PCCE and UCCE with the use of CVP and VVB servers. My understanding is the CVP and VVB servers are part of UCCE and not supported with UCCX.  is that still the case? 

Is there a workaround? like using a VVB server with UCCX without the need for CVP server? and What would a dialogflow/VBB uccx script look like?

any other way or products that allow UCCX to use dialogflow virtual assistant?

Thanks

[Robert W. Rogier]

Hello,

Currently, CVA is only supported with the UCCE. There are no plans that I'm aware of to add it to UCCX at this time. I suppose you could create a Parent/Child UCCE and have the Child be the UCCX system, then use CVA that way, but it seems excessive for the one feature. 

Hope this helps.

[ptindall · Accepted solution]

To your final question, with CCX you currently have to go custom to access streaming media and deliver it to a cloud speech service.  Either use a custom MRCP server or the approach shown in Cisco Live session BRKCCT-2009.

Custom connector to get you started as described in the session is here http://cs.co/cct2009.

Updates/notifications via Twitter https://twitter.com/tindallpaul/status/1050358426944065537

[ashwassif]

@ptindall 

Thank you for that. i actually stumbled upon your twitter while researching about this subject after i posted the question which led me to your box examples and San Diego session which i watched twice already. pretty impressive work. The only part i don't have much experience in is deploying the web app on a 64 JVM. any recommendations on which OS/Webserver would be suitable to host the web app?

[ptindall]

By far the simplest way to deploy when getting started is to download Jetty onto whatever platform you prefer, do absolutely minimal Jetty config such as setting the listen port, drop the built WAR file into webapps and then just run Jetty from a command window with java -jar start.jar.   Has the benefit of logging output into the window so you can see exactly what's going on (and not going on).  Just use a logging.properties file to modify the levels.