Let me know if this helps....
To access UCC call variables in Finesse, you need to have this namespace convention with accessing the variable, for example user.ecc_variable_name
somevariable = callVars["user.ecc_variable_name"];
And to access...
//declare the arrary
var callvars = new Array();
//populate the arrary
callvars = dialog.getMediaProperties();
//check is a call variable is not null, then set access a call variable.
if (callvars["callVariable3"] == null )
{
There is also this code, which you might already know...
var callvar = {
"name" : "CallVarialbe1",
"value" : "Variable Value"
};
var callvariable = { "CallVariable" : callvar };
var mediaProperties = { "callvariables": callvariable };
var options = options || {};
options.content = {};
options.content["Dialog"] =
{
"mediaProperties": mediaProperties,
"requestedAction": "UPDATE_CALL_DATA"
};
options.method = "PUT";
options.success = function() {
_clientLogger.log("Call Vars updated successfully");
};
options.error = function() {
console.error("Failed to update call variable");
};
// Update the variables
currDialog.restRequest(currDialog.getRestUrl(), options
