We recently installed IPCC 4.02 for the customer. They are claiming once a while their desktop agent software will be closed automatically. They have to relaunch the software again. Has anybody seen this problem? thanks
Yep, I just opened a TAC case today. I am running a 4 server 4.0(4)_build140 cluster. Currently I have one Agent reporting the problem. The Agent State Detail report shows the agent logging out immediately after disconnecting the call. The Agent swears that she is not closing the Desktop Agent. Today she handled 103 calls and 6 of the calls were immediately followed by the CAD closing.
So far, TAC is requesting we re-install the Agent software. We will try that tomorrow.