cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
337
Views
0
Helpful
2
Replies
Highlighted
Beginner

Cisco desktop agent close down

We recently installed IPCC 4.02 for the customer. They are claiming once a while their desktop agent software will be closed automatically. They have to relaunch the software again. Has anybody seen this problem? thanks

2 REPLIES 2
Highlighted
Enthusiast

Re: Cisco desktop agent close down

Yep, I just opened a TAC case today. I am running a 4 server 4.0(4)_build140 cluster. Currently I have one Agent reporting the problem. The Agent State Detail report shows the agent logging out immediately after disconnecting the call. The Agent swears that she is not closing the Desktop Agent. Today she handled 103 calls and 6 of the calls were immediately followed by the CAD closing.

So far, TAC is requesting we re-install the Agent software. We will try that tomorrow.

Highlighted

Re: Cisco desktop agent close down

Have managed to resolve this issue?

We have same probl on some PCs.

Thanks,

CI

CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey