We recently installed IPCC 4.02 for the customer. They are claiming once a while their desktop agent software will be closed automatically. They have to relaunch the software again. Has anybody seen this problem? thanks
Yep, I just opened a TAC case today. I am running a 4 server 4.0(4)_build140 cluster. Currently I have one Agent reporting the problem. The Agent State Detail report shows the agent logging out immediately after disconnecting the call. The Agent swears that she is not closing the Desktop Agent. Today she handled 103 calls and 6 of the calls were immediately followed by the CAD closing.
So far, TAC is requesting we re-install the Agent software. We will try that tomorrow.
Hi community, maybe someone has already experienced this issue. When using conference now you define a number which triggers an IVR prompt where you can setup your meetings. I the ani is associated with an active SNR number the IVR script won't let t...
I need to get 100 VCS-C traversal and 200 VCS-E traversal calls VM servers running 12.5. I am also trying to convert my old VCS licenses fromVCSC/E. Can't find any reliable guide on CCO about licenses, and conversion of old licenses....
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...