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Cisco desktop agent close down

ciscoforum
Level 1
Level 1

‎01-22-2007 09:02 AM - edited ‎03-14-2019 12:28 AM

We recently installed IPCC 4.02 for the customer. They are claiming once a while their desktop agent software will be closed automatically. They have to relaunch the software again. Has anybody seen this problem? thanks

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Tom Dillon
Level 4
Level 4

‎01-23-2007 10:03 PM

Yep, I just opened a TAC case today. I am running a 4 server 4.0(4)_build140 cluster. Currently I have one Agent reporting the problem. The Agent State Detail report shows the agent logging out immediately after disconnecting the call. The Agent swears that she is not closing the Desktop Agent. Today she handled 103 calls and 6 of the calls were immediately followed by the CAD closing.

So far, TAC is requesting we re-install the Agent software. We will try that tomorrow.

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charalambos.ioannides
Level 1
Level 1
In response to Tom Dillon

‎06-07-2007 05:12 AM

Have managed to resolve this issue?

We have same probl on some PCs.

Thanks,

CI

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