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Cisco Desktop Agent Error

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scooter817
Explorer
Explorer

‎01-04-2012 01:37 PM - edited ‎03-14-2019 09:07 AM

Hi I wanted to know if anyone has seen this error before and if so what did they do to fix. We just upgraded to UCCX 8.6.2 and i've reinstalled the newer version of the the agent for the users. All the agents are working except one. This user is getting an error that says. Login failed due to configuration error with your phone and JTAPI or Unifed CM,contact your administrator. If any one has seen this error before I would greatly appreciate your help on getting this problem fixed,thanks in advance and have a great day.

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julio
Beginner
Beginner

‎01-04-2012 01:59 PM

yes I've seen that before.  YOu have to associate the device of that user with the application user you have for IPCC.  It is possible the user does not have and IPCC extension in the user settings under Global Directory.

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julio
Beginner
Beginner

‎01-04-2012 01:59 PM

yes I've seen that before.  YOu have to associate the device of that user with the application user you have for IPCC.  It is possible the user does not have and IPCC extension in the user settings under Global Directory.