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Cisco Desktop LDAP Monitor Service is restarting

Saima Harris
Level 1
Level 1

Hi,

I have a customer who had an issue with their UCCX server, all the agents were logged out at the same time.

When I checked in the server it looks like the Cisco Desktop LDAP Monitor Service keeps restarting every 6 or 7 hours .

I was just wondering if it could be related to agents being logged out .

Also why would this service restart all by itself without any changes in the server .

It happens on both servers . They are running System version: 8.0.2.11005-20

Any help would be much appreciated

Thanks

Saima

2 Replies 2

anchoudh
Level 9
Level 9

Hi Saima,

Please use the below troubleshooting guide and see if it helps.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/troubleshooting/guide/cad80ccxtg-cm.pdf

Hope it helps.

Anand

Please rate helpful posts !!

Thanks Anand,

I checked the documnet but it doesn't explain why the Cisco Desktop LDAP Monitor Service is restarting everyday on its own.

Any help would be appreciated

Thanks

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