Cisco Desktop Recording & Statistics Service error

[privateer]

Hi guys,

My IPCX version is 4.0.4SR1 Premium. When I tried to click Info near the Cisco Desktop Recording & Statistics Service in Control Center I received the following message -

Unable to retrieve the Service Details.

java.lang.NullPointerException

Screen shot attached. All other services show this delails well. Has anybody seen this before?

Thanks.

Yuri.

[mohsenlotfi]

Hi

Did you find a way to resolve your issue ?

Because i,m facing the same problem here , Also it seems this error can cause other application to not function correctly , One day my CallCenter Sup called me complaining about CAD issue , Whenever any agent log in or log out or change CAD state the application was going to "Not Responding" Mode in windows ,

Restaring the Cisco Desktop Recording & Statistics Service resolved the issue

But I dont knwo why ?!!