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Cisco Dialer in IPCC / UCCE 7.5

Nancy Thompson
Beginner
Beginner

Who kwows the proportion of AMD normally reached by a dialer or by Cisco Dialer.

Most are AMD are recognized by the dialer but some are not .

We've got more than 15% AMD transferred to agents.

Nancy Thompson
La Capitale general insurance

Quebec, Canada

nancy.thompson@lacapitale.com

2 Replies 2

I've seen up to 30% at times, it really can be erratic as so many people have different ways of configuring their VM.  You might want to add some time to the AMD to try and bring your number down.  Or talk to TAC and see if they have a Canada specific formula you can use.

david

Gajanan Pande
Cisco Employee
Cisco Employee

SIP dialer ( introduced with UCCE 8.0 & later ) has better results for AMD ( answering machine detection ).

GP.

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