Hi all!
Please clarify the question below.
For chat and email processing we use ECE 12.0.
We use ECE tables below for building custom reporting:
dbo.EGPL_EVENT_HISTORY_CASE_MGMT
dbo.EGPL_EVENT_HIST_CASE_MGMT_ARCH
These tables contain the OBJECT_OPERATION field.
This field may contain the following values, for example:
540 READ_START_ACTIVITY_EVENT
541 READ_READ_ACTIVITY_EVENT
The values of the OBJECT_OPERATION field we use for analysis and reporting.
If we use the standard Lite Agent interface for interaction with ECE, all events during activity processing are recorded in the OBJECT_OPERATION field (for example, values = 540 and 549).
If we use ECE API for interaction with ECE and processing ECE activities there are no entries in the OBJECT_OPERATION field in the dbo.EGPL_EVENT_HISTORY_CASE_MGMT table.
Which ECE API should we use for writing required values to the OBJECT_OPERATION field?
Thanks in advance.
