05-27-2014 04:49 AM - edited 03-14-2019 01:27 PM
Hello ,
We are using Cisco EIM/WIM 9.0.2.
I wnt to manipule my outgouing e-mail address basicly from e-mail address.
I can not find how can I do that.Can you please give me point for this case.
How can automatickly change this address on the agent console,
EX: I want to use noreply@xxx.com
We are using 2 server ,(1 server Web server,1 server app and db server)
Also we are using standalone integration
Thanks and Regards,
05-27-2014 01:46 PM
Try adjusting the "Email" field on the Alias in question - that should be used in all replies.
-Jameson
12-08-2014 09:04 PM
Have you found a solution for this yet? Jameson maybe share me a screen shot of this as I cant seem to find this field.
Thanks,
Yav
12-09-2014 07:08 AM
Yav,
Go to the Administration Console in EIM, then Departments. Inside the Department, there will be an Email folder, and inside that is Aliases. In the properties for each Alias, there is an "Email address" field.
-Jameson
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