We are using Cisco EIM/WIM 9.0.2.
I wnt to manipule my outgouing e-mail address basicly from e-mail address.
I can not find how can I do that.Can you please give me point for this case.
How can automatickly change this address on the agent console,
EX: I want to use firstname.lastname@example.org
We are using 2 server ,(1 server Web server,1 server app and db server)
Also we are using standalone integration
Thanks and Regards,
Go to the Administration Console in EIM, then Departments. Inside the Department, there will be an Email folder, and inside that is Aliases. In the properties for each Alias, there is an "Email address" field.