Cisco EIM 9.0.2- How can I change from e-mail address

[sou_ylang]

Hello ,

We are using Cisco EIM/WIM 9.0.2.

I wnt to manipule my outgouing e-mail address basicly from e-mail address.
I can not find how can I do that.Can you please give me point for this case.

How can automatickly change this address on the agent console,

EX: I want to use noreply@xxx.com

We are using 2 server ,(1 server Web server,1 server app and db server)

Also we are using standalone integration

Thanks and Regards,

[Jameson Gagnepain]

Try adjusting the "Email" field on the Alias in question - that should be used in all replies.

-Jameson

[yavuzsab]

 Have you found a solution for this yet? Jameson maybe share me a screen shot of this as I cant seem to find this field.

Thanks,

Yav

[Jameson Gagnepain]

Yav,

Go to the Administration Console in EIM, then Departments. Inside the Department, there will be an Email folder, and inside that is Aliases. In the properties for each Alias, there is an "Email address" field.

-Jameson