Hi,
I have a couple of questions regarding EIM (integrated and not):
Through non integrated agents I can assign whichever permission I want to whichever agent I want (client wants all agents to see all agents stuff).
I haven't found similar option for integrated agent.
Vlad
Solved! Go to Solution.
2.) Through Activity Search, saved search etc... search is very flexible and powerful.
2.) Through Activity Search, saved search etc... search is very flexible and powerful.
Excellent Karthik,
Just found today both features, thank you though!!
Regarding search, is it possible to customize...add some fields, like sent items/responses...?
Thank you
V
Yes the different tabs allow you to search by inbound, outbound, you can provide fields to be entered at runtime using ~~prompt and saving the search.
Can you please elaborate a bit in more detail on
"provide fields to be entered at runtime using ~~prompt"
V
One more question about archive: is it possible to use archived items after, like in regular email...if agents need to check some old activities, he/she just open archive file and search it?
Thank you Karthik
V
Roger that.
Thank you Karthik
V
Hey Karthik,
One more question, in guide there are some special characters, that can be used for Exactly operator
($ & * ^ % _ ( ) # ") I tried it as regex, but it doesn't seem to work as regex.
Can you brief what do they do, few of them will do...like
$ ...
& ...
* ...
^ ...
% ...
Thanx mate
V