06-09-2025 11:04 PM
Hi there!
I have Cisco PCCE 12.6.2 deployed with ECE 12.6 only on Side-A Non-HA. Now I want this ECE also to be in HA, for this I have tried to explore but could not find the exact procedure. As per Cisco ECE HA document I must create a Windows Cluster followed by SQL Cluster. I would also have to upgrade the SQL version from STD to Ent. Now I have no clue where to start and how to proceed.
I also have to keep the business data intact
Thanks
Dharmendra
Solved! Go to Solution.
06-10-2025 06:44 AM
This is a solid document as well: https://www.cisco.com/c/en/us/support/docs/contact-center/enterprise-chat-email/215682-initial-install-of-ece-400-agent-ha-conf.html
06-10-2025 07:31 AM
Thanks Omar, I guess I got my answer!
06-10-2025 06:44 AM
This is a solid document as well: https://www.cisco.com/c/en/us/support/docs/contact-center/enterprise-chat-email/215682-initial-install-of-ece-400-agent-ha-conf.html
06-10-2025 07:31 AM
Thanks Omar, I guess I got my answer!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide