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Beginner

Cisco Finesse 12.5.1 HistoricalGadget

I've been using the Historical Gadget in Finesse and it does not appear to be refreshing at either the default interval of 900 seconds(refreshRate=900) or any other value that I set. 

 

https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalGadget.jsp?viewId=BD9A8B7DBE714E7EB758A9D472F0E7DC&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20THISWEEK&@end_date=RELDATE%20THISWEEK&@agent_list=CL%20~teams~&g...>

 

Does anybody have experience of using this gadget?

1 ACCEPTED SOLUTION

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Beginner

Apologies for the delay in getting back to you. It turned out that the report wasn't updating. I have now tested it with the time displayed and it seems to be working perfectly. (Even in Chrome)

View solution in original post

5 REPLIES 5
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Cisco Employee

What is this gadget? Is it part of default gadget, that you have in Default Layout?
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Yes it is one of the default gadgets. I have been doing some more testing and it appears to refresh ok with IE but not Chrome. Unfortunately our customer is using Chrome.

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Can you provide more details, like version of Chrome, OS, etc., does it happen with Firefox?

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Rising star

I thought Chrome was the new default browser?

Highlighted
Beginner

Apologies for the delay in getting back to you. It turned out that the report wasn't updating. I have now tested it with the time displayed and it seems to be working perfectly. (Even in Chrome)

View solution in original post

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