When I connect Finesse Webpage for loggin, the system displays "Invalid ID or password. Please try again.". But I make sure the ID and password are correct.
In Team Resource tab, I just only see Default with ID 1.
Anybody know this issue?
Am facing this issue. I tried below steps;
1. Distributor service restarted
2. CTI Service restarted
3. Finesse A Cisco DB, Cisco Notification Service and Cisco Tomcat Service restarted.
4. Both servers restarted.
5. CTI OS re-installed on ICM.
6. No Errors found or service stop found on Diagnostics portico, unable to download logs.
7. Peripheral ID, CTI Server port no, AWDB user ID-password is correct.
8. Am able to login on CTIOS Toolkit.
where should i see? I have attached logs copy pasted from desktop
I re-installed CTI Server and then restarted Finesse server. It resolved my issue.