Cisco Finesse Call History

[amtacisco]

Would anyone know what is needed to start utilizing the Cisco Finesse Native Call History Gadget. Do any other components need to be updated such as Cisco Unity Connection Administration or 

Cisco Unified CM Administration.

Cisco Unified CCX is at11.6(2)

Cisco Unified Intelligence Center is at 11.6(2)

Thank you

[Ratish Kalliadan]

Finesse call History is a live data gadget that will capture all the calls received and made by Agents on ACD line, the gadget will have the data captured by default without making any additional changes on CCX, UCM or Unity.

Regards,

Ratish