Cisco Finesse Desktop automatically logout

[Nguyen KeThuc]

Hi all,

I am using Cisco Finesse version 10. Currently, one agent is available in Finesse Desktop. If new another agent logins with same agent ID (type  wrong  agent ID), the agent is signed out automatically. It is not convenient for the agent who have to login again.

Anybody know how to disable this behavior.

Thanks,

Thuc

[david.macias]

Better agents? Make the agent ids and passwords different?

david