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Announcements

Ask Me Anything - October 2020

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Beginner

Cisco Finesse Error

Hi!

Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and restarting "Cisco Unified CCX Engine"
We tried to restart the services and the server, it didn't help!

Can anyone have any ideas?

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Collaborator

Hi,

Check this link

This Finesse Server is currently out of service. For more information, contact your administrator.
CSCvt94873
 
Conditions:
- Recent upgrade from UCCX 10.6 to UCCX 12 or to UCCX 11.6(2)
- Possible ungracefull shutdown on the node prior to the upgrade

Workaround:
Contact Cisco TAC for workaround
 
You may hitting this bug.
 
Regards
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