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Cisco Finesse Live data gadget for supervisors

eliegerges
Level 1
Level 1

Hello all,

I have 3 supervisors in the same team. How can each supervisor sees all the agents live data in a gadget except the data of the 2 other supervisors ?

Is there a way to filter only agents and not supervisors in XML layout ?

Best Regards,

Elie

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi Elie,

I am not 100% sure you can filter out the supervisors, but here is a documentation that teaches you how to filter the live data gadgets: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_11…

Thanx,

Denise

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