05-30-2018 04:54 AM
Hello all,
I have 3 supervisors in the same team. How can each supervisor sees all the agents live data in a gadget except the data of the 2 other supervisors ?
Is there a way to filter only agents and not supervisors in XML layout ?
Best Regards,
Elie
05-30-2018 10:19 AM
Hi Elie,
I am not 100% sure you can filter out the supervisors, but here is a documentation that teaches you how to filter the live data gadgets: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_11…
Thanx,
Denise
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