11-15-2017 08:29 PM - edited 03-14-2019 05:43 PM
Hi all,
As the title, i have 2 question:
1, Is there some way to login finesse without login agent on CIPC/IP Phone.
2. is there some way to share desk without use extension mobility
Thanks,
Solved! Go to Solution.
11-16-2017 04:19 AM
Assuming UCCX since you didn’t specify.
You can configure the ACD DN on a phone (CIPC counts as a phone) instead of a Device Profile; however, that agent can only use that specific desk/phone then. Extension Mobility is used to allow the agent to move the ACD DN from one phone to another. Remember that it cannot be a shared line.
You can technically configure multiple End Users with the same phone and IPCC Extension; however, that only works in practice if they use the same desk/phone at different shifts. For example, employee A uses the phone from 09:00 to 17:00 when employee B arrives and uses it from 17:00 to 01:00 the next day.
11-16-2017 04:19 AM
Assuming UCCX since you didn’t specify.
You can configure the ACD DN on a phone (CIPC counts as a phone) instead of a Device Profile; however, that agent can only use that specific desk/phone then. Extension Mobility is used to allow the agent to move the ACD DN from one phone to another. Remember that it cannot be a shared line.
You can technically configure multiple End Users with the same phone and IPCC Extension; however, that only works in practice if they use the same desk/phone at different shifts. For example, employee A uses the phone from 09:00 to 17:00 when employee B arrives and uses it from 17:00 to 01:00 the next day.
11-21-2017 07:10 PM
Thank a lot for helpful answer
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