is there any option to allow Cisco Finesse agent to login in multiple device with the same user.
simply , I need one agent to login concurrently from two PCs as the same time
I am using UCCX11.6
thanks a lot David
so how to create a dashboad to show same data in supervisor page like how many current agents , answerd calls ..etc
I don't follow your question. Supervisors can see a lot of that information out of the box in Finesse.
we have new screen and need to shows a dashboard for all agents like ongoing calls ,received calls , current ready agents ..etc.
I tried to login using supervisor account but it logged out from the main PC
hence , I am asking how to create play a dashboard displaying all mentioned information
hope this is clear :)