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Beginner

cisco Finesse multiple login with the same agent

Dears ,

is there any option to allow Cisco Finesse agent to login in multiple device with the same user.

simply , I need one agent to login concurrently  from two PCs as the same time

I am using UCCX11.6

4 REPLIES 4
Collaborator

Re: cisco Finesse multiple login with the same agent

No not possible. You need two agents just like you need two devices.

 

david

Highlighted
Beginner

Re: cisco Finesse multiple login with the same agent

thanks a lot David

so how to create a dashboad to show same data  in supervisor page like how many current agents , answerd calls ..etc

Collaborator

Re: cisco Finesse multiple login with the same agent

I don't follow your question. Supervisors can see a lot of that information out of the box in Finesse.

 

david

Beginner

Re: cisco Finesse multiple login with the same agent

we have new screen and need to shows a dashboard for all agents like ongoing calls ,received calls , current ready agents ..etc.

I tried to login using  supervisor account but it logged out from the main PC

hence , I am asking how to create play a dashboard displaying all mentioned information

hope this is clear :)

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