04-21-2019 01:56 AM
Dears ,
is there any option to allow Cisco Finesse agent to login in multiple device with the same user.
simply , I need one agent to login concurrently from two PCs as the same time
I am using UCCX11.6
04-22-2019 02:48 AM
04-22-2019 04:35 AM
thanks a lot David
so how to create a dashboad to show same data in supervisor page like how many current agents , answerd calls ..etc
04-22-2019 05:42 AM
I don't follow your question. Supervisors can see a lot of that information out of the box in Finesse.
david
04-22-2019 06:41 AM
we have new screen and need to shows a dashboard for all agents like ongoing calls ,received calls , current ready agents ..etc.
I tried to login using supervisor account but it logged out from the main PC
hence , I am asking how to create play a dashboard displaying all mentioned information
hope this is clear :)
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