I have a customer with a Finesse deployment. They are not using Chat/Email options but they see "Not Ready for Chat and Email - You are not configured for chat and email" they want to remove that ribbon.
You need to comment/rem out the chat section of the desktop layout in Finesse admin. This needs to be done at the team level if you have modified it for individual teams, or at the global level if all teams use the global desktop
You need to wrap <!-- before the chat & email section and --> at the end in both the supervisor and agents section. You can expand out the default layout below the running config to compare your current config with the default.
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat and email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
When talking about Dial Plan and Digit Manipulation Cisco Unified Communication Manager, three components play an important roles to perform the transformation of the calling and called parties.The Translation Pattern, Transformation Pattern and Rou...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling connec...
ICE, STUN, and TURN are used to establish a MEDIA connection between two devices on different networks separated by firewalls and NAT servers. They do not apply to signaling between devices which means that if you cannot establish a signaling ...
Learn about the All New Webex Events. Listen: https://smarturl.it/CCRS8E29 Follow us: https://twitter.com/ciscochampion The new Webex Events transforms your company meetings and corporate events with real-time online webinars and webc...
I noticed that this part of Cisco Meeting Server Implementation Certificate Requirement is not enough detailed in many documentations and videos. Understanding this part of Certificate Requirement is mandatory to set up the Cisco Meeting Server and config...