Re: Cisco finesse REST API: Problems with "Get User" API.
You are probably getting Unauthorized because the httpclient request might be caching the authorization/header. I know client tools such as postman does that even though you change it on the tool.
The response timeout is probably because you are bombarding the Finesse server with so many requests at once that it can't process them all within the timeout period. You most likely need to incrementally send these requests.
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.
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