cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
149
Views
0
Helpful
1
Replies
Highlighted
Beginner

Cisco finesse REST API: Problems with "Get User" API.

Hello,

Cisco finesse returning "Unauthorized" and "Response Timeout" for bulk (150+ at sometime for different user) "Get User" http requests at same time.

API request are made using api like "http://host/finesse/api/User/1234" in a multi threaded application with httpclient mechanism.

Few of the agents returns response properly but good number of requests run into "Unauthorized" and "Response Timeout".


Any thoughts and suggestions.

Thank You.

Everyone's tags (2)
1 REPLY
Cisco Employee

Re: Cisco finesse REST API: Problems with "Get User" API.

Hi,

You are probably getting Unauthorized because the httpclient request might be caching the authorization/header. I know client tools such as postman does that even though you change it on the tool.

The response timeout is probably because you are bombarding the Finesse server with so many requests at once that it can't process them all within the timeout period. You most likely need to incrementally send these requests.

Thanx,

Denise

CreatePlease to create content
Ask the Expert- Webex Hybrid Services Solutions