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Cisco Finesse Rest API Query

TusharCCVA
Level 1
Level 1

I have developed custom Cisco finesse desktop using finesse rest API. I just want to know how can we maintain the session when refresh the browser. At present my desktop goes to not ready even if agent is in talking state. Is there any finesse rest API to restore old position when refresh or F5 press.

Any method to restore old position.

 

Regards,

Tushar

 

@TusharCCVA 

1 Reply 1

Gerry O'Rourke
Spotlight
Spotlight

Tushar,

 

Do you really need a standalone custom desktop? I believe creating custom Finesse gadgets is a nicer way to go than having a custom standalone desktop.

 

But to answer your question, the answer is yes this is possible and the standard Finesse Desktop handles this.

As with all of these types of queries - have a look how the standard finesse desktop handles it.

Use F12 on your browser and look at the networks tab.

 

Specifically for this - it uses the following API Call (where 5551001 is the agent ID).

 

https://ucce-finesse-a.mydomain.com/finesse/api/User/5551001?nocache=1656530939030

 

Regards,

Gerry

 

P.S. Don't forget to test failover if the Primary Finesse Server fails.

The standard desktop handles this and its also detailed in the API guide.