I don't think that'll be documented in that manner. Keep in mind that a user could be using Mobile agent for instance and not have a physical Cisco phone. Like @david.macias mentioned, it just needs to be accessible to the Finesse servers, meet the bandwidth/response time requirements, etc.
@chuck47172 agree with @email@example.com answered. there is no such documentation you will find specific to what you are looking for. Agree with david mentioned, which ever port you are sourcing the network, there must be finesse connectivity to connect. Can you check one thing, ++ what is the VLAN tagged when you are sourcing network from IP Phone? ++ what is the VLAN tagged when you are sourcing network directly from network port?
Then you validate at L2 witch level the packets been received to port and has connectivity to reach Finesse. this is the action plan that comes to my mind as of now...
thanks and regards, Ritesh Desai Please mark useful if it helps you. Mark answered if it is answered.