cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

525
Views
0
Helpful
0
Replies
Highlighted
Beginner

Cisco Historical Report no displays data after an CCX update

Hi team.

I have an issue with the Cisco Historical Report.

On December 14 we performed a version update of UCCX:

New Version 8.5.1.11004-25

Old Version 8.5.1.10000-37

Now I am informed by the Call Center Supervisor can not generate reports in the CHR with dates before 14 December.

When you request a report, for example, the 1st to March 31, 2012, the error "No report data to display the specified date range." (See attached image Cisco Historical Report (4). JPG).

When asked the same report, but from the 1st to 31 January 2013, the report is generated successfully and the Supervisor can see the data.

Anyone have idea why this happens?. You should not miss the update data to make and less with the UCCX server restart. Or can it?.

Thanks in advance.

Best regards.

Ernesto González

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here