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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Cisco Interaction Manager as a gadget

I'm attempting to integrate the Cisco egain chat client into the finesse client.  I have it added to the desktop layout but it just pops a blank window.  anybody have any ideas?  I'm using the gadget files that came with the installation.  IE version 8 and java version 7.0.  The page works fine outside of the finesse client using the URL specified in the eim_wim_server_url.js file.

Also, is IE 11 even supported for the chat client?

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