Cisco Interaction Manager with Finesse 9.1.1

[Absaar Javed]

Is it possible to place Cisco Interaction Manager in finesse desktop container as a gadget?
As I have tried to do that but CIM login interface is not displayed on finesse desktop, instead I am getting white display'

[Ravindra Adhav]

Yes this can be done from CIM 9 version. Please refer below guide from page 57

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/maintenance/cisco_im901_cce_deploymentguide.pdf

Regards,

Ravindra Adhav

eGain

[senthilnatarajan]

I just tested this. If i login as an agent i see the gadget but if i login as supervisor, i do not see the gadget.

Couple of additional questions.

1. How to get this gadget in the home page and not in a seperate Frame

Answer: Need to add the gadget commands under the supervisor frame as well.

2. how to pass the username and password that i enter initially in the finesse login page to CIM?

BTW, this is for PCCE 9.0.3 and CIM 9.0.1 (not integrated yet)

-senthil