Cisco Interaction Mangaer 9 java process issue

[muhammad ahmad]

Hi All

I have installed CIM version 9 but when i start cisco service, javaw processes are not coming UP. from logs i've found the following. also i am attaching the logs for reference.

"Failed to launch task : 
 Description : Failed to execute task task : Task Name : ComponentStatusChecker
Command : C:\Program Files\Java\jdk1.7.0_07/bin/java
Arguments : [C:\Program Files\Java\jdk1.7.0_07/bin/java, -server, -Xrs, -XX:+HeapDumpOnOutOfMemoryError, -XX:HeapDumpPath=C:\CIM\eService\logs\, -DINSTALL_DIR=C:\CIM\eService, -DINSTALL_DIR_LOCAL=C:\CIM\eService, -Degain.processname=component-status, com.egain.platform.framework.dsm.service.ComponentStatusChecker]
Validator Class : 
ExitOnError : true
ServerType : services
 Cannot proceed ahead with executing remaining tasks. Terminating services server initialization process..!! <@> "

[Jameson Gagnepain]

I'm pretty sure CIM 9 supports JDK 1.6, not JDK 1.7

Try removing JDK 1.7 and installing JDK 1.6 instead.

[muhammad ahmad]

Thanks James for your reply. As per cisco guide JDK 1.7 update 2 or higher is required for CIM 9. JDK 1.7 update 17 is included in installation package. so jdk version 1.7 is not the problem as we already have CIM 9 with JDK 1.7 and that is working fine.