Cisco IP Phone model that wont support CAD

[Navaneethakrishnan Muralidharan]

Which Cisco IP Phone model that wont support Cisco agent desktop to login?

[Chris Deren]

Since you did not say if this is UCCX or UCCE, I will assume UCCX, you can refer to the compatibility guide to see which phones are compatible with specific version which you also did not provide:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

[Navaneethakrishnan Muralidharan]

Hi Chris,

I need for UCCE. Version from 8.

[Chintan Gajjar]

hi,

below phones are supported for UCCE 8.0(X).

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_8.5(x)#IP_Phone_Support

there is no specific document about CAD, but UCCE support above and i would think CAD as a component of UCCE.

Regards

Chintan

~please rate if helpful

[Navaneethakrishnan Muralidharan]

Thats great.

Thanks for all who shared their valuable thoughts.