We observed that most of our ip phones are kept restarting. This suddenly starts two days back.
From syslog i could see the below errors where the reason for out of service is 14.
ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UTC : %UC_-3-LastOutOfServiceInformation: %[DeviceName=SEP0027901D0112][DeviceIPv4Address=10.224.112.21 / 0][IPv4DefaultGateway=10.224.112.1][DeviceIPv6Address=][IPv6DefaultGateway=][ModelNumber=CP-8841][NeighborIPv4Address=10.224.112.1][NeighborIPv6Address=][NeighborDeviceID=][NeighborPortID=GigabitEthernet2/0/][DHCPv4Status=1][DHCPv6Status=3][TFTPCfgStatus=1][DNSStatusUnifiedCM1=4][DNSStatusUnifiedCM2=4][DNSStatusUnifiedCM3=4][VoiceVLAN=0][UnifiedCMIPAddress=188.8.131.52][LocalPort=4294967295][TimeStamp=1533655711][ReasonForOutOfService=14][UNKNOWN_PARAMNAME:ActiveInterface=Wired][LastProtocolEventSent=][LastProtocolEventReceived=Rcvd:SIP/2.0 200 OK Cseq:65637 REGISTER CallId:firstname.lastname@example.org ][ClusterID=CUST03SERVER][NodeID=DEN03CUCMSUB1]: Information related to the last out-of-service event
From the docs, i understood the description for the reason code as
TCPucmClosedConnection - The Cisco Unified Communication Manager closed the TCP connection.
But i dont find any solution for this.Can someone help me to freeze this issue.
Is there a firewall between CUCM and phones?Or a router filtering SIP? Looks like there's a device resetting your connection or a device filtering your network. Try to upgrade the firmware, read the release notes of the actual firmware to see if any bugs exist and if its correlated to your problem.
I see that you do not separated voice traffic from data traffic -->[VoiceVLAN=0]
I suggest you to create a separate VLAN for the voice traffic. Cisco recommend this.
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