We have read that, to provision the e-mail subsystem in a Cisco IPCC Express environment, we have to complete the following steps.
1. From the Cisco Unified CCX Administration menu bar, choose Subsystems > eMail. The eMail Configuration web page opens.
2. Use this web page to specify the following fields:
- Mail Server: A fully-qualified e-mail server name.
- eMail Address: An existing fully qualified e-mail address for the administrative account.
What kind of permissions need the administrative account? Exhange Administratior permissions? Because the customer don't like the idea of giving us a user with the possibility of controlling all the e-mail of his firm.
Do we really need it???? Thank you very much.
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Jon, is it not true that in Exchange 2003 the relay would work with all default settings, but in Exchange 2007 it would fail unless explicitly allowed?
I have had success with enabling this relay in Exchange 2007, but because I am not an Exchange Admin, I could not say it's been implemented in the best and most secure way possible.
Any tips on configuring Exchange 2007?
I typically tell the customer's Exchange team that I need them to accept unauthenticated SMTP transport from the CCX server IP address(es). I believe [read: haven't had to do it myself in a while] there are settings in Exchange 2003 on the virtual SMTP server where it will accept unathenticated mail for it's own domain from. Exchange 2007/2010 is a different animal that I haven't had to do first-hand yet. I have been lazy and just have an Exchange resource call the customer and talk them through it.