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Cisco Jabber Integrated with Cisco Contract Center....(UCCX)

Avijit Chowdhury
Beginner
Beginner

Dear All,

I have CUCM 9.5 with Jabber client & UCCX. I want to Video Chat option for client , Video chat with Jabber is ok.. But i want when users are Queue in Call center , that time with Beside my MOH ... Some Video Slide will show on Client Jabber window. Is it possible to do this thing on UCCX ?

 

Thanks

AAvijit 

 

T

3 Replies 3

Hi

UCCE has it - however UCCX doesn't yet. I'm sure it will appear (even Unity Connection supports video now) but I've not seen the roadmap.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Thanks Aaron ,

 

Can you please idea how can i get detail idea about this issue...

 

Thanks

Avijit 

Hi

I would sign up here: https://communities.cisco.com/community/technology/collaboration/usergroups

It's a good place to ask questions of this sort.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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