Hi All
I have a UCCX with Contact Service Queues with Resource Pool Selection Model "Resource Group" , and the customer need the supervisor to move agents between CQS. For this, I suggested to use Mobile Skill Manager. Now, for this I have to perform the following tasks:
1.- Enable the Mobile Skill Manager service (it´s ok)
2.- Change the Contact Service Queues to Resource Skill
3.- Configure the Skill.
4.- Assign the Skill to agent with the Competence Level
5.- The Supervisor must be configured in all Teams.
My questions are, what more configuration is needed? how to do to migrate the agent for minimun impact in the service? Is needed put all agents below of a same Resource Group?
TIA
Cristian
